Last updated: July 14, 2026

Ventura Collision Center (“we,” “us,” or “our”) operates the website vccla.com. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or services, you agree to the practices described below.

Information We Collect

We collect information you provide directly to us, such as when you request a free estimate, contact us, or schedule a repair. This may include:

  • Your name, phone number, and email address;
  • Vehicle details (make, model, year, and condition);
  • Insurance and claim information you choose to share;
  • Any message or details you include in a form submission.

We also automatically collect limited technical data when you visit the site, including your IP address, browser type, device information, pages viewed, and referring pages. This information is gathered through cookies and similar technologies.

How We Use Your Information

  • To respond to estimate requests, inquiries, and appointment scheduling;
  • To provide, maintain, and improve our repair services;
  • To communicate with you about your vehicle, repairs, and service updates;
  • To coordinate with insurance carriers when you request it;
  • To analyze site usage and improve our website;
  • To comply with legal obligations and protect our rights.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the website, remember your preferences, analyze traffic, and improve your experience. When you first visit, we display a cookie notice so you can accept our use of cookies. You can control or delete cookies through your browser settings; however, disabling cookies may affect how the site functions.

How We Share Information

We do not sell your personal information. We may share information with:

  • Service providers who help us operate our website and business (for example, hosting, form processing, and analytics providers), under obligations of confidentiality;
  • Insurance carriers, when you ask us to coordinate a claim;
  • Authorities or third parties when required by law, or to protect our rights, safety, or property.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Privacy Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of certain uses. California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion. To exercise any of these rights, contact us using the details below.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Ventura Collision Center
17514 Ventura Blvd, Encino, CA 91316
Phone: (818) 527-4000
Email: info@vccla.com